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Analysis of a service, through the Customer Journey Map by Anna Maggi

Customer Journey Map

IMS Infographic / Hospital Treatment Insights

This journey/process infographic was designed to visually represent a very complex journey, the aim to keep it as simple as possible, mission accompli

#Hospital care makes up 60% of #health spending on the costliest 1% of #patients.

care makes up of spending on the costliest of

Pier1.com Site-to-Store Service Experience Blueprint.

Site-to-Store Service Experience Blueprint

appliance purchase journey male female - Google Search

Knowledge gap map - identifying peaks and lows against the neutral line. Key is to identify knowledge gaps for customer to complete their objectives.