It's no longer just about customer satisfaction. If you want a successful business your clients have to be crazy about you. Blanchard and Bowles provide clear steps to ensure your customers are your biggest fans.
All about The Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup (Kauffman Foundation Series on Innovation and Entrepreneurship) by Noam Wasserman. LibraryThing is a cataloging and social networking site for booklovers